;

Careers and internships at Tropical Sky

Are you enthusiastic about travel, dedicated to delivering brilliant customer service, and fancy working for an award-winning, family-run travel company? Then we would love to have you on board.

Tropical Sky is a friendly family owned and managed, medium sized tour operator, helping around 30,000 people a year embark on wonderful, bespoke trips all around the globe. We're experts in travel, using our knowledge and personal experiences to create that tailor-made experience everyone craves when booking their holiday.

Our bright and colourful offices are based in Dublin and East Grinstead, West Sussex. There's also an opportunity to work remotely for certain roles. We are proud to work at Tropical Sky and with our fun ethos and empowered passion for travel, all of our staff members are dedicated to the success of the company.

We are currently expanding both our Dublin office and Homeworking teams. For an exciting career opportunity, email us at [email protected] and share our passion in travel.

Positions currently available:

•   Specialist Travel Consultant - Dublin 2
•   Specialist Travel Consultant - Homeworking
•   Sales Support Consultant (Concierge) – Dublin 2
•   Office Administrator – Dublin 2
•   Customer Support Agent – Dublin 2

Specialist Travel Consultant - Dublin 2

We are currently recruiting for Sales staff for our luxury programmes. Ongoing Product training is a key element of the role, to ensure our consultants give excellent advice to our clients. Regular familiarisation trips take place each year, so our destination specialists have current first-hand knowledge of the destination. We also offer full in-house training in our modern offices and online.

You will have the opportunity to travel on educational trips to learn more about the destinations & products you will be selling. You will be included in our Sales Incentive program. Previous top sellers have achieved places on trips including; Orlando, Dubai, Las Vegas, St Lucia, and Mauritius.

The Ideal Candidate:

You must have a minimum of 2 years travel sales experience and a genuine passion for success. You must have a genuine desire to provide the perfect holiday for our customers. You will receive ongoing industry leading training as well the opportunity to travel.

Location: Dublin 2

Salary: Competitive Salary and generous incentive scheme - €40k+ OTE

The Role: As a Specialist Travel Consultant at Tropical Sky, you will get the opportunity to recommend, build and sell tailor-made holidays.

Key Duties and Responsibilities:

Receiving customer enquiries by telephone and email to book holidays
Making outbound calls to previous customers to advise and assist on holiday choices
Follow up on all quotes made
Assist colleagues’ customers as required
Aim to achieve company conversion required per destination
Attend shows, functions, familiarisation trips, and workshops as required.

Skills and Experience Required:

A strong sales background
Strong interpersonal skills and an outgoing personality
Be target driven & highly motivated
Good attention to detail
Excellent verbal & written communication skills
Travel experience is essential

What you get in return:

You will work for a fun and friendly company.
A competitive basic salary with the opportunity to earn more through a very good commission scheme.
Opportunity to travel, staff discounts and familiarisation trips
Opportunity to travel.
Work within a welcoming and supportive environment in a modern office space
37.5 hours per week. Monday-Saturday 9am-5.30pm. Saturday works on a rota basis.

If you wish to apply for the vacancy, please send your CV to [email protected]

Specialist Travel Consultant - Homeworking

The Ideal Candidate:

Location: Homeworking

Salary: Competitive Salary and generous incentive scheme - €40k+ OTE

The Role: As a Specialist Travel Consultant at Tropical Sky, you will get the opportunity to recommend, build and sell tailor-made holidays.

Key Duties and Responsibilities:

Receiving customer enquiries by telephone and email to book holidays
Making outbound calls to previous customers to advise and assist on holiday choices
Follow up on all quotes made
Assist colleagues’ customers as required
Aim to achieve company conversion required per destination
Attend shows, functions, familiarisation trips, and workshops as required

Skills and Experience Required:

A strong sales background
Strong interpersonal skills and an outgoing personality
Be target driven & highly motivated
Good attention to detail
Excellent verbal & written communication skills
Travel experience is essential

What you get in return:

You will work for a fun and friendly company.
A competitive basic salary with the opportunity to earn more through a very good commission scheme.
Opportunity to travel, staff discounts and familiarisation trips.
Opportunity to travel.
37.5 hours per week. Monday-Sunday 9am-7pm. Saturday works on a rota basis.

If you wish to apply for the vacancy, please send your CV to [email protected]

Customer Support Agent

Location: Dublin 2

Salary: Competitive Salary and generous incentive scheme

The Role: As a member of the Customer Support team at Tropical Sky, you will interact with customers by telephone and email and will assist customers in addressing queries in a timely, efficient, and courteous manner. You will be the primary contact for post travel or in resort customer communications.

Key Duties and Responsibilities:

Maintain and manage relationships with new and existing clients
Respond to all incoming calls, emails and all other customer service enquiries in a timely, efficient and professional manner
Provide product knowledge and technical support information Identify and assess customers’ needs to achieve satisfaction
Provide an outstanding level of customer service at all times

Skills and Experience Needed:

Excellent verbal and written communication skills
Experience working within a customer service role is desirable
Must be self-driven, customer focused and results-orientated
Good attention to detail
Prior Travel background is a huge advantage

What you get in return:

A competitive basic salary with the opportunity to earn more through a very good commission scheme.
Opportunity to travel.
Work within a welcoming and supportive environment in a modern office space
37.5 hours per week. Monday-Saturday 9am-5.30pm. Saturday works on a rota basis.

If you wish to apply for the vacancy, please send your CV to [email protected]

Sales Support Consultant (Concierge)

Location: Dublin 2

Salary: Competitive Salary and generous incentive scheme

The Role: As a member of the Concierge team at Tropical Sky, you will get the opportunity to amend, upsell and assist customers with worldwide tailored-made holidays. You will be the primary contact for existing customers, offering support mainly post booking but also prior to booking to assist sales specialists who are on annual leave.

Key Duties and Responsibilities:

Provide support to customers at the quote stage in the absence of the Sales Consultant. Specifically ongoing quote replies and processing of any bookings in absence of the quote owner
Manage customers post booking with questions and booking amendments, including upselling.
Communicate with overseas suppliers to facilitate amendments
Assist with out-of-date range bookings where air or ground changes are commercially or logistically required
Assist with schedule changes
Support with client balance chasing
Take calls during peak times

Skills and Experience Needed:

Excellent verbal communication skills
Desire to seek opportunities to upsell products & services.
Good understanding of the English language both oral and written
Good attention to detail
Travel experience is essential

What you get in return:

A competitive basic with the opportunity to earn more through a very good commission scheme
Opportunity to travel.
Work within a welcoming and supportive environment in a modern office space.
37.5 hours per week. Monday-Saturday 9am-5.30pm. Saturday works on a rota basis.

If you wish to apply for the vacancy, please send your CV to [email protected]

Office Administrator

Location: Dublin 2

Salary: Competitive Salary

The Role: This is a newly created role. The Office administrator will work closely with the management team and will have responsibility both for ongoing routine and ad hoc administration tasks to facilitate the smooth running of the office.

Key Duties and Responsibilities:

Meet and greet onsite customers
General admin duties, filing, photocopying, mail, pulling employee files etc.
Manage telephone inquiries and refer to the appropriate personnel
Take calls during peak times

Skills and Experience Needed:

Excellent verbal and written communication skills
Experience working in an office environment
Respond to all incoming calls, emails and all other customer service enquiries in a timely, efficient and professional manner
Provide product knowledge and technical support information
Identify and assess customers’ needs to achieve satisfaction
Provide an outstanding level of customer service at all times

What you get in return:

A competitive basic with the opportunity to take part in the company annual bonus scheme.
Opportunity to travel.
Work within a welcoming and supportive environment in a modern office space
37.5 hours per week. Monday-Saturday 9am-5.30pm. Saturday works on a rota basis.

If you wish to apply for the vacancy, please send your CV to [email protected]

Find your perfect holiday