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Sandals Elite Butler Service®, exceeding expectations
Sandals’ Elite Butler Service is easily the most glamorous offering in their resorts. Valid in top-tier suites, expectations are exceeded. All Sandals’ butlers are fully trained by the Guild of Professional English Butlers, the organisation established in 1995 to set an international industry standard for butler training and deliver the highest level of service in the world fit for royalty, heads of state, and celebrities. So it goes without saying that they have learned the correct protocol for tackling any task or request - no matter how big, small, or outlandish. Furthermore, your butler can be depended upon to remain dedicated and devoted to you for the duration of your stay, whilst also ensuring your Sandals experience is super-special.
Star-studded service from the moment you check-in
On arrival at your Sandals resort, your butler will greet you with lemongrass-scented hand towels to refresh you from your flight, offer you thirst-quenching welcome cocktails, and handle a private check-in comfortable in your suite. They will then coordinate the handling of your luggage, escort you to your top-tier Butler Level accommodation, and provide you with everything needed to make your stay as stress-free as it should be. After a suite show-round and optional resort orientation, they will help to unpack your luggage, tidy away your clothes neatly, store your suitcases so that they are out of sight, and press your clothes (this service is optional and complimentary on the first night only). Further check-in niceties include issuing you with a mobile phone so that you can summon them when needed, and running through any personal preferences so that they can adapt to your tastes and deliver a high-end customised service.
Round-the-clock personal service throughout your stay
Your butler’s role is to spend his/her time fulfilling all your requests (however mundane or extravagant) with apparent ease and making sure every whim is catered for. Everything they do is conducive to your relaxation, including reserving a table and securing preferential seating at a resort restaurant of your choice, organising tours and excursions, and booking spa treatments, watersports, fitness classes, and more. They’ll serve your favourite drink whilst you stay glued to your sunlounger on the beach, bring you lunch whilst you laze by the pool, and liaise with housekeeping to ensure your suite is kept spotless and arranged down to the last detail.
Further services include, escorting you to dinner, arranging dinner-for-two in the privacy of your suite (or on your patio), and shining or cleaning your shoes before you step out for the night. And then of course, there’s the thoughtful touches such as tending to your wardrobe, ensuring your minibar is always fully-stocked, collecting and returning your laundry and dry-cleaning, and conducting the nightly turndown ritual (with chocolates, if required) to your exact specifications.
Your top-tier Butler Level accommodation
While all of Sandals’ rooms and suites are spacious and stylish, the Butler Level accommodation is just that bit more spoiling. You’ll be issued with your unique Butler Elite Key and then escorted to a sumptuous suite, villa or bungalow kitted out with every amenity imaginable (some even come with private infinity pools or plunge pools). On arrival, you’ll be wowed by the upscale décor, customised mahogany furnishings, and snuggle-worthy Sandals signature Tranquillity Blissful Beds dressed with premium king-size mattresses, luxe Egyptian cotton linens, and a choice of pillow (hypoallergenic and feather down) for the best possible nights’ sleep.
Additional in-room benefits include HD Smart TVs with cable channels, coffeemakers with Jamaican Blue Mountain coffee, and well-stocked minibars (replenished daily) with Robert Mondavi Wines, spirits, sodas, juices, and water. The spa-style bathrooms are just as welcoming with Turkish ivory stone flooring, carrara marble vanities, oversized fluffy towels, plush his-and-her bathrobes, Red Lane® Spa toiletries, walk-in rainfall showers, freestanding Tranquillity Soaking Tubs, and full-size hairdryers. As a Butler Level guest, you’ll also have complimentary in-room Wi-Fi and 24-hour room service from any resort restaurant menu you fancy.
Embracing and appreciating the lavish service
It won’t take your butler too long to work out exactly how you like things done, but it might take you a little longer to get to grips with this star-studded treatment. It may seem a little awkward and uncomfortable at first to ‘bother’ them with menial tasks, you’ll soon get into the swing of things and feel able to call on their services for anything and everything you need. This could be fetching something you’ve left behind in your room, drawing you a candle-lit bath exactly an hour before dinner, packing you a picnic lunch so that you can spend a carefree day at the beach, and arranging little surprises if it happens to be your anniversary or birthday. Simply put, they’re employed to ensure you never have to lift a finger or waste your precious time on the mundane. And since it’s their job to please you and ensure you have the most perfect of holidays, the very least you can do is resist from feeling shy and allow them to do the job that they love.
Even more luxury before and during departure
Butler Level guests can expect their departure to be just as smooth as their arrival. Your butler will arrange transportation back to the airport, provide you with all the information you need to checkout, assist you in folding your clothes for packing, and retain all your preferences for future Sandals visits. Once it’s time to leave, they will ensure that all your luggage is brought up to the departure area, escort you to the Club Sandals Lounge to process your final paperwork and grab a last-minute drink and snack, and wait with you until your airport transportation arrives.